To reset your password click on "my account" in the top right hand corner
Under Customer Login click "Forgot Your Password?"
Enter your e-mail address that is used for the account and click "reset my password"
You will receive an e-mail with the subject "Reset your RackSolutions password"
Open the e-mail and click "Set a New Password"
Type in new password and confirm new password matches
Then click "Set a New Password"